The Iceberg of Ignorance is a real thing. It explains why leadership often remains unaware of a company’s real problems.

In this episode I illustrate the importance of understanding the iceberg with a story about a well-meaning CEO who, despite his enthusiasm and open-door policy, was oblivious to the significant issues his employees faced.

Understand the communication gaps in organizations and learn strategies to bridge them in this 2-part episode.

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SHOW NOTES
[00:00] Introduction
[01:35] A story about a CEO and the company’s problems
[03:13] The different perspectives
[04:30] The iceberg of ignorance
[06:32] The four things leaders can do