We live in a society that is obsessed with comfort. But pain has an important purpose. And that’s where the growth paradox comes into play.  Read [...]

Empowering your team members is your job. But over-empowerment doesn’t mean you’re doing a better job. To the contrary.  Read more

The challenge you face is rarely the actual problem. Sometimes you think you’re fixing things, but you’re really holding a shovel and digging a hole.  Read [...]

When leaders need to be heroes, they create villains. First it’s competitors. Then clients. Eventually? Their own teams. It’s time to demystify Hero Syndrome.   Read more

It’s not what you do as a leader that you’ll regret the most, it’s what you didn’t do. Omission Bias is the discomfort that will linger [...]

There are no shortcuts to success. But there is a faster way to get there. Fortunately, I know how to do it. And everything I do, [...]

Your customers know all about your company’s dysfunctional communications. Conway’s Law proves that. It all starts with my Uncle Melvin’s funeral.  Read more