You can’t expect to improve your company’s communication problems without altering the company’s communication processes. Read more

Empowering your team members is your job. But over-empowerment doesn’t mean you’re doing a better job. To the contrary.  Read more

Your physical surroundings will influence your thoughts and behaviors. So if you want a productive team, you better understand environmental psychology.  Read more

Your customers know all about your company’s dysfunctional communications. Conway’s Law proves that. It all starts with my Uncle Melvin’s funeral.  Read more

Truth, trust and transparency will transform your team into a powerfully productive and efficient workforce. It all starts with a Ponzi scheme.  Read more

How can you exceed expectations if you don’t know what those expectations are? Here are three ways to create a clear and inspiring vision for your [...]

Your expectations shape reality, whether you realize it or not. Your underperforming employee isn’t the problem, your self-fulfilling prophecy is.  Read more