Life changing leadership lessons with a lump of laughter. Imagine if John Oliver and Simon Sinek had a baby. This is it. I’m the baby.

59. The Two Important Customer Lessons Every Company Needs To Know

byJeff Matlow

Show Podcast Information

Your customers come to you excited — do you keep that feeling alive, or does it die out like open fizzy water on a hot counter? In this episode, Jeff Matlow tells you about the two important customer lessons every company needs to know in order to maintain and build loyalty.

Within the two important customer lessons, you’ll also learn:
✅ Why it’s crucial to celebrate your customers’ passions
✅ How popping their balloons destroys loyalty and satisfaction
✅ Simple ways you can keep enthusiasm alive and foster strong relationships

Don’t be the company that deflates your customers balloons. The two important customer lessons will lift them up instead.

🎧 Press play for a smarter way to lead.

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SHOW NOTES
[00:00] Introduction
[00:30] A Trip to Market
[02:44] The First Important Customer Lesson: Customers Want To Feel Heard
[04:33] The Second Important Customer Lesson: Growth is Built on Goodwill